[asterisk-users] Snom 320 voicemail key & MWI

[Stephen Bosch]

Ariel Monaco wrote:
> Dear List,
> 
> I'm having a blinking MWI light on the snom 320 even when there's no
> message waiting in Asterisk.
> We've managed to make the voicemail button work using
> fromdomain=192.168.0.1 in sip.conf
> vmexten=2500 (our VoicemailMain application extension in
> extensions.conf). We also added
> notifymimetype=application/simple-message-summary also in sip.conf to
> allow SIP simple MWI
> notifications.
> 
> But the light is still blinking and there are no voicemail messages, any
> ideas about how to address this
> issue will be welcome.

You've mentioned how your Asterisk server is configured, but how is the
*phone* configured?

If the MWI light on the phone is set to use the wrong mailbox, you would
see a blinking light, even if you've erased all the messages in the
mailbox that is accessed from the voicemail button.

Two things are happening here:

1. You've got a button that you configure for retrieving messages
2. You've got a Message Waiting Indicator light that blinks when there
are messages in the specified mailbox.

Those are separate things -- you can have a button that retrieves from
one box and a light that indicates messages in another box.

Check your phone configuration again.

-Stephen-