[asterisk-users] Polycom 501 One-way Audio

[Redouane Doumer]

It looks like a NAT issue on RTP.
How many ports are u running on rtp.conf?
 
Are you using static or dynamic nat translation for rtp?
 
Redouane

________________________________

De : Paul Dugas [mailto:paul at dugas.cc] 
Envoyé : jeudi 28 septembre 2006 16:32
À : Asterisk Users Mailing List - Non-Commercial Discussion
Objet : [asterisk-users] Polycom 501 One-way Audio


I have a site running an up-to-date version of Asterisk from the 1.2 trunk.  We have a dozen Polycom 501 units and one of them (none of the others) is having recurring one-way-audio problems.  As Murphy's Law dictates, it's the bosses phone!

The user gets a few calls a day where the caller can hear her fine but she hears dead silence.  It happens when she calls out sometimes too.  Even internal voicemail and extension-to-extension calls are affected.  I just called her three times from another extension; the first two were affected, the third got through.  None of the other units seem to have the problem.  They're all running the same firmware and are loading central configs that are identical except for line-button text and registration info.

I've been running * with lots of debug/verbose logging enabled and have yet to see it complain about anything when she reports the problem.  I'm about to replace her phone with a spare to see if that fixes it.  Wondering if anyone has seen something like this and might be able to tell me what to look for as a potential cause.

TIA,

Paul



Paul Dugas
Computer Engineer 	     	Dugas Enterprises, LLC
522 Black Canyon Park
Canton, GA 30114 	
phone: 	404.932.1355 	
fax: 	866.751.6494 	
paul at dugas.cc 	http://DugasEnterprises.com <http://dugasenterprises.com/>  	

This e-mail and any attachments are confidential. If you receive this message in error or are not the intended recipient, you should not retain, distribute, disclose or use any of this information and you should destroy the e-mail and any attachments or copies. 	
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060928/f81577ca/attachment.htm