[asterisk-users] how to transfer a caller out of a queue ?

[Rick Smith]

can't the agent just transfer the caller to another extension, whether that be another queue or a person ?

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Stefan-Michael. Guenther (in-put GbR)
Sent: Monday, September 18, 2006 3:19 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] how to transfer a caller out of a queue ?

Hi,

I would like to give a caller the chance to leave a queue after an agent has already accepted the call.

The caller enters the queue by dialing 333:

[from-sip]
exten => 300,1,Answer()
exten => 300,2,Queue(q1|tT)

When the caller presses # and e.g. 1, asterisk is looking for this extension in the context where the call came in. In my configuration this means, that my office phone is ringing:

exten => 1,1,Answer()
exten => 1,2,DIAL(CAPI/@8304499:8304498,30,tTr)
exten => 1,3,Hangup

But in this case not the caller, but the agent has been transferred!
Isn't there a chance for the caller to stop the conversation e.g. because the agent told him that he has called the wrong queue and that he should dial #1 to get to the right queue or directly to another person?

If the agent does this, the caller get's transfered to the office phone, as expected.

As far as I understand the documentation, the context that is assigned to a queue in queue.conf is only valid before an agent has accepted the call.

I'm still running Asterisk 1.0.6, which is the current version for SuSE 9.3.
Maybe Asterisk 1.2.x would help?

Thanks for help & hints,

Stefan

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