[asterisk-users] "Ping" a phone
stotaro at asteriskhelpdesk.com
Sat Sep 16 05:51:10 MST 2006
Julian Lyndon-Smith wrote:
> Currently, I send a popup to an agent asking them to accept the call
> or not. However, they are complaining that they do not *see* the popup
> (it's onscreen for 7 seconds) and I was wanting (have been asked to
> provide) a facility where I can "ping" an agents phone before sending
> the popup.
> This would make them aware that there is a call about to come in.
> The best I could come up with so far is a Dial(SIP/Exten,1,g). This
> seems to work, but I was wondering if there was another more elegant
> mechanism. We currently use Cisco 7960 phones.
You allow your agents to decline calls?!?
I think your solution is the simplest way of doing it.
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