[asterisk-users] "Ping" a phone

[Steve Totaro]

Julian Lyndon-Smith wrote:
> Currently, I send a popup to an agent asking them to accept the call 
> or not. However, they are complaining that they do not *see* the popup 
> (it's onscreen for 7 seconds) and I was wanting (have been asked to 
> provide) a facility where I can "ping" an agents phone before sending 
> the popup.
>
> This would make them aware that there is a call about to come in.
>
> The best I could come up with so far is a Dial(SIP/Exten,1,g). This 
> seems to work, but I was wondering if there was another more elegant 
> mechanism. We currently use Cisco 7960 phones.
>
> Julian.
You allow your agents to decline calls?!?
I think your solution is the simplest way of doing it.

Thanks,
Steve