[asterisk-users] Snom 320, Queues and Transfer not working as expected with * 1.2.12.1

[Håkan Källberg]

Hello all!

I have a few problems with Snom 320 phones:

Problem A - Transfer out of Queues:

We have a call center with some Snoms. We are using Queue and
AgentCallbackLogin. As we run * 1.2.7.1 an agent could transfer
a call out of the queue using the hold and transfer buttons
on the Snom. This might have been the wrong way to do it all
the time I found out later, but it worked. Now we upgraded
to 1.12.1 and the ability to transfer out of the queue went
away. Something must have changed. I tried to implement the
call transfer mechanism in features.conf. I selected #1 for
blind transfer and #2 for attended transfer. The * on the
Snoms has an internal use. This seems to work well with other
phones than the Snoms. On a Snome one have to press the "check"
button to "send" the #2. This seems to work occasionally, but
not reliably. The transfer call doesn't seem to work at all. I
have to confess, that I only have user reports on this. Does
anyone have a tip how to get this to work? The users would
love to have the old functionality back - to use the specific
Snom keys directly. But if we get #2 or something similar to
work well, its good enough. Btw, transfer using the normal
Snom buttons work well for regular calls, just not in Queues.

Problem B - Quick Dial Buttons:

I have used the programmable function keys together with the
hint system in * to monitor local lines. It works very well,
impressive! But people like to use these buttons as quick
dial buttons for external numbers too. They program the
buttons the same as the internal lines with hints using the
"Destination" feature for the button. This seems to be wrong,
as * gets upset over not having a hint for these requests.
Trying to read the Snom manual I don't get a clear answer how
to program this. Or I don't read well enough... Does anyone
have a tip how to solve this?? I could set up a hint for all
external numbers people like to program, but it does not scale
well and would not be very meaningful.

Problem C - A not Snom related transfer problem:

When I use #2 to transfer a call with *s internal "feature"
system, I need a way to go back and force between the callee
and the goal of the transfer. I can't find a way to do this,
either documented or elsewhere. Anyone a tip???

Thanks for your effort!

Regards:			Håkan
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