[asterisk-users] hold drops audio

[Curt Shaffer]

I have an interesting issue. I have an Aastra 480i CT (the one with the
handset and the cordless). Here is the scenario:

 

Caller 1 calls in and the person on the handset answers the call. 

Caller 2 calls in and the person with the cordless answers the call on the
second line (because we call forward on busy to that extension)

Caller 2 is put on hold and the audio is lost for Caller 1, never to return.


 

Now if we have this scenario:

 

Caller 1 calls in and the person answers on the handset (or cordless for
that matter)

Caller 2 calls in and the same person using the same device (whichever was
used to answer call 1) answers

Caller 2 is put on hold and everything is fine. From this point they can
switch between calls and never miss a beat. 

 

The issue only appears when the calls are answered on different units. At
first I thought this may be an Asterisk issue but now I am thinking it may
be an Aastra issue. I plan on calling support when I get on site to
troubleshoot but thought I would post and see if anyone else has seen this
kind of activity before.

 

*Running Asterisk 1.2.12.1

 

Thanks

 

Curt

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