[asterisk-users] Call Interception

[Bernardo Vieira]

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Do you need to actively intercept the call (i.e. participate in the
conversation) or just listen in the channel? For the latter you can just
use the ChanSpy application.

Delca wrote:
> Hi,
> 
> I'm deploying an asterisk PBX for a Call Center and i was ordered to
> check if the Customer Support Supervisor could intercept the calls so
> they can check how they employees work with Asterisk.
> 
> I read http://www.voip-info.org/wiki/view/Intercepting+SIP+Calls and i
> got a clue about intercepting calls. But actually i wanted to know if
> someone have experience with this sort of things.
> 
> 
> Cheers!
> Santiago
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- --
"What most profoundly divides two men is a different sense and degree of
cleanliness. What help is all honesty and mutual utility, what help is
all the good will for each other: in the end the fact remains-they can't
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- - Nietzsche
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