[asterisk-users] call transfer problem

[Colin MacMillan]

Can anyone help with the following problem please? ....

1) On a receptionist's phone (Snom 360 latest firmware), a call is answered.
2) While on this call a second call comes to the phone but she does not
answer it.
3) The receptionist makes an attended transfer placing the first caller on
hold and dialing an extension internally, but the internal party is not
willing to pick up the call so she hangs up the internal call.  The second
call remains unanswered.
4) The receptionist now has two blinking lights on the phone for the
original call and the new call is still unanswered.
5) If either button is pressed, the call that is picked up is the second
call and the first call remains on hold ... anyone know why this is?

The funny thing is if a blind transfer or an attended transfer that is
accepted by the internal party is performed, the functions work correctly.

Regards, Colin
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