[Asterisk-Users] Glueing apps and phones together

[Julian Lyndon-Smith]

We have about 50 agents making outbound and receiving inbound calls via 
queues. All Agents have Cisco 7940 phones, using SIP (the app and the 
phones are on separate LANS).

I was wanting find a better way to glue our application (which runs on 
MS Terminal Server 2003) to our * system. At the moment we are using the 
Asterisk Manager and astmanproxy.

What I was thinking was using the new res_jabber module, a wildfire 
server and the ipworks jabber activex. Thus, * and our app can send a 
messages to each other via the wildfire server.

However, there is a little thought running through my mind about 
embedding a SIP activeX control into our app, and having * talk directly 
to the app. When our app receives or makes a call, it is automatically 
diverted / referred / transferred to the cisco phone.

I presume there are loads of people who have already achieved this type 
of glue, but was wondering if they would care to share ;)

Just looking for pointers, guidance or advice on the two methods.

TIA

Julian.