[Asterisk-Users] Call Center Phone with Auto Answer

[Kevin Savoy]

This may be the way to go but not the best. Our agents frankly aren't the
brightest people and I can see them forgetting it as soon as it is said to
them, or they are not paying attention and missing the announcement but it
is something to look into. Thanks 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Time Bandit
Sent: Monday, May 08, 2006 2:23 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer

> Ok I can get this to work now the next problem is since the agent stays
> "off-hook" when a call is presented to them there is no indication of what
> call this is. Being an inbound call center we have 100's of clients.
1,000's
> of toll frees and DNIS. We use the Asterisk callerID function to assign a
> name to each call so that when the call is presented to the agent it
> displays which company the call is for. With AgentLogin all the agent gets
> is the number they dialed to log in. No idea which client this call is
for.
> Any ideas there?
When you send the caller to the queue, you can pass the name of the
audio file to be played as the announcement to the agent when he gets
the call. Maybe you could use that and pre-record the name of the
customer, passing that audio file

something like "exten =>
8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)"

maybe you could also use festival

hth
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