[Asterisk-Users] Re: Re: Agent in multiple queues?

[Lenz]

I am not sure if it has been fixed, but using groups used to behave  
erratically in earlier versions of *, so I am not used to doing it. A few  
more configf lines are well worth the added stability.
l.



On Thu, 30 Mar 2006 10:30:50 +0200, Tomislav Parčina <tparcina at lama.hr>  
wrote:

> In article <op.s66cgsfg3wzjep at pc-lenz.xcept.it.local>, lenz-ml at loway.it  
> says...
>>
>> You just add the same agent to both queues (don't use groups), like in
>> queues.conf:
>>
>> [queue1]
>> ....
>> member=>Agent/101
>>
>> [queue2]
>> ...
>> member=>Agent/101
>>
>> Now Agent 101 is a member of both queues, and will not be called while
>> s/he is on conversation.
>
> I have done it that way, but it's dirty. It would be much cleaner if I  
> could define 5 groups for 5 queue's. And in each group define one or  
> more agents and join groups to queues.
>
>

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