[Asterisk-Users] Re: Agent in multiple queues?

[Lenz]

You just add the same agent to both queues (don't use groups), like in  
queues.conf:

[queue1]
....
member=>Agent/101

[queue2]
...
member=>Agent/101

Now Agent 101 is a member of both queues, and will not be called while  
s/he is on conversation.
l.



On Wed, 29 Mar 2006 09:02:11 +0200, Tomislav Parčina <tparcina at lama.hr>  
wrote:

> In article <op.s6433cyauxa8ts at smtp.ngi.it>, lenz-ml at oinko.net says...
>>
>> Just add the agent to both queues, * will take care of the rest.
>> l.
>
> I have tried to put agents in groups and then join groups to specific  
> queue. It doesn't work. I don't know is the problem because one agent  
> can't be in more groups or joining groups to queue's doesn't work.
>
> Do you know anything about this?
>
>
> --
> Tomislav Parcina
> tparcina#lama.hr




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