[Asterisk-Users] Call Monitoring?

[Gary Richardson]

You could use contexts for this. By default put everyone into the
'internal' context. Managers would go into the 'managers' context,
which would include the 'internal' context.

The manager context specifically would have the exten's to monitor or
barge into calls. By including the internal context, they'd have the
same dialplan otherwise.

You determine which context a user gets by default in sip.conf (if
you're using sip phones..).

On 3/23/06, Charles Marcus <CMarcus at media-brokers.com> wrote:
> 1. Is Asterisk capable of allowing for setting up Groups so that only
> one extension in a Group can selectively monitor one of the other
> extensions in the Group (but none of the others can initiate it)?
>
> This would be for Managers to listen to Sales Calls of other members of
> their Team, to provide feedback to the Rep for training purposes.
>
> 2. Alternatively, can a Group be defined that will allow multiple
> extensions to listen in on another call in progress?
>
> Again, we want to use this kind of functionality to do some Sales
> Technique Training calls.
>
> --
>
> Best regards,
>
> Charles
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