[Asterisk-Users] OSHA requirement to "reach a live human" ??

[Bob McDowell]

True.  And why would OSHA differentiate between an IVR and a traditional
answering machine?  Likewise, what about the other alternative - no
answer at all - how is this better than an IVR from an OSHA point of
view?  Clearly people are allowed to have answering machines and clearly
not every business is required to staff a person 24-hours a day.

I'm going with my first reponse - this is a blame game.  Probably grown
out of a basic fear of technology and/or change.


Bob McDowell
________________________________

From: Steve Jones [mailto:asterisk-users-bounces at lists.digium.com] On
Behalf Of Steve Jones
Sent: Wednesday, March 15, 2006 11:28 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] OSHA requirement to "reach a live human"
??


The more I think about it, the crazier this supposed requirement sounds
to me..  It would seem that any IVR for a bank, which allows account
access 24/7/365 would be in violation, since we all know banks have no
humans in them off-hours...  Many businesses have IVR type systems that
operate when there are no humans available. 
 
-Steve