[Asterisk-Users] Need help implementing call center featuresofAsterisk

[Wai Wu]

It sounds like Naren and company has their own CRM application. They need a predictive dialer that allows third party app integration.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com]On Behalf Of Matt
Florell
Sent: Monday, March 13, 2006 8:03 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Need help implementing call center
featuresofAsterisk


Hello,

There are two GPL Asterisk-based outbound call center systems
available, GnuDialer and VICIDIAL. You can find consultants able to
install each of them on their project sites:
http://www.gnudialer.org
http://astguiclient.sf.net/vicidial.html

MATT---

On 3/13/06, Wai Wu <wwu at calltrol.com> wrote:
> Try looking into the manager api. Also, there are telephony server companies out there that uses asterisk for VoIP and do all their predictive algrithm themselves. google for key word "predictive dialer"
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com]On Behalf Of Naren Koka
> Sent: Monday, March 13, 2006 7:26 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Need help implementing call center features
> ofAsterisk
>
>
> I am looking for help in implementing call center on Asterisk server.
> How can we implement predictive dialing? How does it communicate with
> a CRM system?  Are there consultants who can help us setup the system?
>
> Thank you,
> Naren
>
>
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