[Asterisk-Users] IVR woes

[Sean Cook]

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If memory servers me correctly DigitTimeout and ResponseTimeout are
depricated...

try:

exten => s,13,Set(TIMEOUT(digit)=5)
exten => s,14,Set(TIMEOUT(response)=30)


Sean

Robert P. McKenzie wrote:

> Hello all. I'm having a problem debugging an IVR I'm building. I
> can't see any reason this shouldn't be working. Firstly the
> asterisk version is:
>
> Asterisk SVN-trunk-r7230 built by root @ localhost.localdomain on a
> i686 running Linux on 2006-02-17 22:44:48 UTC
>
> Basically the problem is this. While the playbacks are happening
> you can push any one of the options and to happily goes off and
> does it. However, if you wait until the messages stop playing back
> it just hangs up with the error at the bottome of this message.
>
> Any help in finding a solution to this werid problem would be
> greatly appreciated.
>
> The IVR context and console logs are:
>
> [lcl-ivr-main]
> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
> ; ; This is the main number IVR menu system ;
> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
>
> exten => s,1,Answer exten => s,2,NoOp exten => s,3,NoOp exten =>
> s,4,NoOp exten => s,5,Wait(1) exten =>
> s,6,Background(LCL/prompt-00) exten =>
> s,7,Background(LCL/prompt-01) exten =>
> s,8,Background(LCL/prompt-02) exten =>
> s,9,Background(LCL/prompt-03) exten =>
> s,10,Background(LCL/prompt-04) exten =>
> s,11,Background(LCL/prompt-05) exten =>
> s,12,Background(LCL/prompt-09) exten => s,13,DigitTimeout,5 exten
> => s,14,ResponseTimeout,30
>
> ; exten => _1,1,Background(LCL/prompt-20) ; Sales exten =>
> _1,2,Dial(${SALES}|40|trwo) exten => _1,3,Voicemail(u2863 at lcl-vm)
> exten => _1,103,Voicemail(b2863 at lcl-vm) exten => _1,4,Hangup
>
> ; exten => _2,1,Background(LCL/prompt-30) ; Support exten
> => _2,2,Dial(${SUPPORT}|40|trwo) exten =>
> _2,3,Voicemail(u2883 at lcl-vm) exten =>
> _2,103,Voicemail(b2883 at lcl-vm) exten => _2,4,Hangup
>
> ; exten => _3,1,Background(LCL/prompt-40) ; Accounts exten
> => _3,2,Dial(${ACCOUNTS}|40|trwo) exten =>
> _3,3,Voicemail(u2847 at lcl-vm) exten =>
> _3,103,Voicemail(b2847 at lcl-vm) exten => _3,4,Hangup
>
> ; exten => _4,1,Background(LCL/prompt-50) ; Reception exten
> => _4,2,Dial(${RECEPTION}|40|trwo) exten =>
> _4,3,Voicemail(u2856 at lcl-vm) exten =>
> _4,103,Voicemail(b2856 at lcl-vm) exten => _4,4,Hangup
>
> ; exten => _5,1,NoOp ; Dial Extension
> ; exten => _6,1,Goto(lcl-ivr-menu,s,7) ; Play menu again
> ; exten => i,1,Goto(lcl-ivr-menu,s,7) ; Return to menu
> after a time out exten => t,1,Goto(lcl-ivr-menu,s,7) ;
> Return to menu after a time out
>
>
> Here is he asterisk console output:
>
> -- Accepting AUTHENTICATED call from xx.xx.xx.xx:
>> requested format = unknown, requested prefs = (), actual format =
>> ulaw, host prefs = (ulaw|alaw|gsm), priority = mine
> -- Executing Goto("IAX2/rob-5", "lcl-ivr-main|s|1") in new stack --
> Goto (lcl-ivr-main,s,1) -- Executing Answer("IAX2/rob-5", "") in
> new stack -- Executing NoOp("IAX2/rob-5", "") in new stack --
> Executing NoOp("IAX2/rob-5", "") in new stack -- Executing
> NoOp("IAX2/rob-5", "") in new stack -- Executing Wait("IAX2/rob-5",
> "1") in new stack -- Executing BackGround("IAX2/rob-5",
> "LCL/prompt-00") in new stack -- Playing 'LCL/prompt-00' (language
> 'en') -- Executing BackGround("IAX2/rob-5", "LCL/prompt-01") in new
> stack -- Playing 'LCL/prompt-01' (language 'en') -- Executing
> BackGround("IAX2/rob-5", "LCL/prompt-02") in new stack -- Playing
> 'LCL/prompt-02' (language 'en') -- Executing
> BackGround("IAX2/rob-5", "LCL/prompt-03") in new stack -- Playing
> 'LCL/prompt-03' (language 'en') -- Executing
> BackGround("IAX2/rob-5", "LCL/prompt-04") in new stack -- Playing
> 'LCL/prompt-04' (language 'en') -- Executing
> BackGround("IAX2/rob-5", "LCL/prompt-05") in new stack -- Playing
> 'LCL/prompt-05' (language 'en') -- Executing
> BackGround("IAX2/rob-5", "LCL/prompt-09") in new stack -- Playing
> 'LCL/prompt-09' (language 'en') -- Executing
> DigitTimeout("IAX2/rob-5", "5") in new stack -- Set Digit Timeout
> to 5 -- Executing ResponseTimeout("IAX2/rob-5", "30") in new stack
> -- Set Response Timeout to 30 == Auto fallthrough, channel
> 'IAX2/rob-5' status is 'UNKNOWN' -- Hungup 'IAX2/rob-5'
>
> That hangup is Asterisk just dumping out..
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