[Asterisk-Users] Changing standard Voicemail behavior

[Maxim Vexler]

On 6/28/06, Jan Berggren <janne at intellit.se> wrote:
>
>
> I am using Trixbox 1.0(Asterisk 1.2.7.1)at a customer site. They whishes to
> change the default Voicemail behavior.
>
> Standard behavior
>
> No answer/Busy -> send to Voicemail
>
> Requested behavior
>
> No answer/Busy -> message that if you press 9 you will instead be cent to
> reception -> send to Voicemail or Reception if 9 pressed.
>
>
> I want this to always happen when Voicemail is invoked. How do I, in the
> easiest way, change the default Voicemail behavior?
>
> Regards,
>
> Jan Berggren
>
>
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Hi

What you want to do is following this procedure:

1. Create your extensions using FreePBX, for example : 200 - "Foo"

2. For each "Foo" extension create a custom IVR (Digital Receptionist)
  a. Set destination 9 : Main IVR
  b. Set destination t (timeout) : voicemail of "Foo"

3. For each extension "Foo" create a Ring Group
  2.a In each ring group there is only one static member - In our case 200
  3. Set "Destination if no answer" to be the custom IVR of "Foo".


This way the dialplan logic is as follows : Caller comes from Main IVR
to ring group of user, I no answer caller is sent to user custom IVR.
If user press 9 he is sent back to Main IVR otherwise he gets user to
record a message in our user's Foo voicemail box.


-- 
Cheers,
Maxim Vexler

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