[Asterisk-Users] 1.2.9.1 crashed today

[Steve Totaro]

Kevin P. Fleming wrote:
> ----- Steve Totaro <stotaro at asteriskhelpdesk.com> wrote:
>   
>> My system never stops processing calls but it slows.  On the CLI, it
>> may 
>> take five minutes for a command to execute but it does finally execute
>>
>> (such as sip show peers or show channels)  And calls to the agents sit
>>
>> in queue for a while before being delivered to an agent even thought
>> he 
>> agent is available.
>>     
>
> There is a problem that has been identified that was caused by a recent change in Asterisk, that may be the reason you are seeing these symptoms. It would appear to only affect people using chan_agent, and then only if the agents are transferring calls they receive.
>
> I am still working on a proper solution for this issue, but hope to get it resolved in the next day or so. Stay tuned and watch for a new release :-)
>
>   
Kevin,

Thanks for the update.

We are a busy call center and asterisk just stopped running yesterday at 
a fairly peak hour.  We dropped 95 calls.  Asterisk just needed to be 
restarted.  This morning I am changing to boot to safe_asterisk.  Then 
we will have a core dump and asterisk should restart if it happens again. 

There is absolutely no reason in any of the system or asterisk logs 
explaining the crash. 

We do not do any transfers between agents but use queues and chan_agent 
extensively, we also use the manager interface to update agent penalties 
every fifteen minutes (as well as other functions).  We use alot of 
.call files to originate calls as well.  Hopefully this next release 
might help with our issue as well.

Thanks,
Steve