[asterisk-users] Manager interface

[Tielin Xu]

There are many ways to do the screen pop, I'd like to do this way:
1. Build the manager interface as an event server, which collect agent
connet events.
2. Build a Java applet with the constant connection to the event
server, each agent starts the Java applet at first 
   task of each day
3. The event server sends the connect info to the computer which the
agent registed,
4. The applet launch (pop up) the web based CRM application on agent
computer with the caller's information
5. Agent terminates the CRM application when the call is termianted.

Tielin

>>> tim at mexuar.com 07/27/06 2:16 PM >>>

On 27 Jul 2006, at 11:47, Lee Archer wrote:

> This has probably been discussed before but I need to do a screen  
> pop and I'm looking for ways to do it.  I am assuming I need to use 

> the manager interface, which is ok cos I'm using that for calling  
> out but I'm not quite what to pick up on.
There a number of ways to do this:
	1) run an application on each workstation which speaks the
manager  
protocol and
pops a screen as needed. This doesn't scale easily to large numbers,  
you need to
install an application on each workstation and need some sort of  
manager proxy
as asterisk does not like many manager connections.
	2) run an IM client on each workstation and have a central
server  
that talks
the manager protocol to asterisk, sending messages to IM clients when 

new
calls come in.
	3) have each user point their webbrowser at a web server which
talks
the manager protocol to asterisk  and have the webpage poll the server
(using AJAX)
	4) embed a softphone in your application (or web page) and send
calls to it. Configure the softphone to pop the screen when a call  
comes in.

We do 4) . which you chose depends on your needs/skills.

Tim.

> Regards
>
> Lee
>
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Tim Panton

www.mexuar.com 



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