[asterisk-users] Goldmine CRM softphone + asterisk

[Steve Totaro]

Dan Elder wrote:
> Anyone gotten the Goldmine (6.7 in our install) softphone to work with
> asterisk? I've been pulling my hair out trying to figure out what the
> problem is, the phone doesn't seem to register if I have a password on the
> account. If I remove the password, it logs in & can make calls..but with the
> pw, it doesn't work at all.. Here's a sip debug of the attempted
> registration:
>
> <-- SIP read from 192.168.1.4:5060:
> REGISTER sip:192.168.1.253 SIP/2.0
> Via: SIP/2.0/UDP 192.168.1.4:5060
> To: <sip:3000 at 192.168.1.253>
> From: <sip:3000 at 192.168.1.253>;tag=3b7780
> CSeq: 1 REGISTER
> Call-ID: 03897216x at 192.168.1.4
> Contact: <sip:3000 at 192.168.1.4:5060;user=phone;transport=udp>
> Max-Forwards: 70
> User-Agent: Desktop Phone Object, ver. 3.7.0.64
> Expires: 3600
> Content-Length: 0
>
>
> --- (11 headers 0 lines)---
> Transmitting (no NAT) to 192.168.1.4:5060:
> SIP/2.0 503 Server error
> Via: SIP/2.0/UDP 192.168.1.4:5060;received=192.168.1.4
> From: <sip:3000 at 192.168.1.253>;tag=3b7780
> To: <sip:3000 at 192.168.1.253>;tag=as794c4d62
> Call-ID: 03897216x at 192.168.1.4
> CSeq: 1 REGISTER
> User-Agent: Asterisk PBX
> Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
> Contact: <sip:3000 at 192.168.1.253>
> Content-Length: 0
>
>
>
> Where can I find more info on the 503 server error message? Not finding much
> w/google... If I put in a bogus password, the error shows bad auth, so I'm
> assuming that when I enter the right pass, it's being authenticated, but not
> actually registering.
>
> Thanks in adavance for any pointers, been trying to get help from Goldmine
> directly, but they're pretty useless & have been trying to fix this for
> months now.
>
> Thanks again
>
>
>   

What does your sip.conf look like?  Maybe md5 setting or something?

Thanks,
Steve