[asterisk-users] Queue Stats

[Johann]

W - Waiting
C - Completed
A - Abandoned
SL - Service level(defined in queues.conf servicelevel value).  Percentage of
calls answered within the time frame.

These numbers reset on reload or restart.

--johann

Douglas Garstang wrote:
> Not documented anywhere that I can see. What are the W:, C:, A:, SL: and 'within' fields showing?
> Is holdtime AVERAGE hold time?
> 
> hestia*CLI> show queues
> oe_techsupp  has 0 calls (max unlimited) in 'rrmemory' strategy (4s holdtime), W:0, C:52, A:11, SL:0.0% within 0s
>    Members: 
>       Agent/80014154 (Unavailable) has taken no calls yet
>       Agent/80014109 (Busy) has taken 11 calls (last was 62963 secs ago)
>       Agent/80014150 (Unavailable) has taken no calls yet
>       Agent/80014133 (Busy) has taken 32 calls (last was 1320 secs ago)
>       Agent/80014151 (Unavailable) has taken no calls yet
>       Agent/80014152 (Not in use) has taken 9 calls (last was 5892 secs ago)
>       Agent/80014157 (Unavailable) has taken no calls yet
>       Agent/80014155 (Unavailable) has taken no calls yet
>    No Callers
> 
> Doug.
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