[Asterisk-Users] Help with IVR menu.

Lior Goikhburg glior at oztec.co.il
Mon Jul 3 03:48:17 MST 2006


Greetings,

 

I'm an asterisk newbie. I have no problem making "flat IVR trees" but
this one is too confusing.

 

I'm trying to set up a dial plan with a multi-layered IVR:

I've been asked to create a menu for my company where one could dial a
menu entry like: "for sales press 1, for management 2, etc...", then if
the extension is busy the system would tell "The extension is busy,
press 0 for the operator, 1 to wait on the line or 2 to leave a
message." Then the caller will have to press either 0 for operator, 1 to
wait or 2 to leave voice mail. In case the extension is unavailable the
caller would get "The extension is unavailable, press 0 for the operator
or 1 to leave a message."

 

I'm having problem with making a menu where a caller has to make number
of choices, one after another.

Can you guys help me to set this up or show me an example if one has
done something similar? 

 

 

Thanks in advance,

Zerthimon.

 

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