[Asterisk-Users] Polycom IP501 Endless Loop

[Damon Estep]

Windows 2000 IIS ftp works fine with bootrom 2.6.2 and sip 1.5.2 and
1.5.3

If the ftp server is not on the same subnet as the phone verify that you
are not using nat or a firewall that is preventing or requiring passive
ftp mode.

If there is a firewall try a two way rule between the phone ip and the
ftp ip that allows all ip traffic in both directions (just as a test).

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Jerry Jones
> Sent: Tuesday, January 31, 2006 12:54 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Polycom IP501 Endless Loop
> 
> Also works fine for me, even with the default user/pw combo
> 
> On Jan 31, 2006, at 12:25 PM, Mojo with Horan & Company, LLC wrote:
> 
> > vsftpd has always worked fine for me, but I did change the password
> > the polycom was expecting to send from the default one with capital
> > letters.
> >
> > Moj
> >
> >
> > Ken D'Ambrosio wrote:
> >> I had the /exact/ same problem. Turns out it's the FTP server; in
the
> >> docs, there are several FTP servers specified as being compatible;
> >> proftp is the one I went with, and it fixed it right up. (Note that
I
> >> was using the default Debian FTP server when it was rebooting, so
> >> it's
> >> not just a 'doze issue.)
> >> -Ken
> >> Walt Reed wrote:
> >>> On Tue, Jan 31, 2006 at 08:18:34AM -0700, casasterisk at valnet.com
> >>> said:
> >>>
> >>>
> >>>> I have a Polycom IP501 phone and have set it up to download the
> >>>> config from an FTP server, it did this once and now is in an
> >>>> endless loop of trying to contact the FTP server, failing, then
> >>>> rebooting.
> >>>>
> >>>> When I watch the FTP server logs it looks like the phone starts
> >>>> a session, ends it, starts it, ends it until the phone reboots.
> >>>> It is annoying like nothing I can describe!
> >>>>
> >>>> I have tried Windows 2003 FTP service, WSFTP server and a few
> >>>> other Windows based FTP servers.  Anybody have an idea as to how
> >>>> to get around this?  I cannot get support on this phone (Polycom
> >>>> tells me to call the reseller and the reseller won't touch it
> >>>> for less than $95/hour).
> >>>>
> >>>
> >>> Since you are running Asterisk, it would make sense to use a
> >>> Linux based
> >>> FTP server. At least then you would have decent logging (turn on
> >>> verbose
> >>> logging) which you can post the output of. I would also suggest
> >>> sniffing
> >>> the FTP attempt with ethereal or tcpdump to get more info on it.
> >>>
> >>> In any case, you are going to have to get more details:
> >>> When  you say "session", is it actually logging in correctly?
> >>> Finding
> >>> the files it is looking for? Or is it just a connection attempt?
> >>>
> >>> My guess is that it either is not logging in correctly or is not
> >>> finding
> >>> the files it wants, or it IS finding a file but doesn't like it.
> >>> Possibly one or more of the files is corrupt.
> >>>
> >>> _______________________________________________
> >>> --Bandwidth and Colocation provided by Easynews.com --
> >>>
> >>> Asterisk-Users mailing list
> >>> To UNSUBSCRIBE or update options visit:
> >>>  http://lists.digium.com/mailman/listinfo/asterisk-users
> >>>
> >> _______________________________________________
> >> --Bandwidth and Colocation provided by Easynews.com --
> >> Asterisk-Users mailing list
> >> To UNSUBSCRIBE or update options visit:
> >>    http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> > --
> > Mojo <mojo at horanappraisals.com>
> > Office Manger, Horan & Company, LLC
> > (907) 747-6666 x112
> > _______________________________________________
> > --Bandwidth and Colocation provided by Easynews.com --
> >
> > Asterisk-Users mailing list
> > To UNSUBSCRIBE or update options visit:
> >   http://lists.digium.com/mailman/listinfo/asterisk-users
> 
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users