[Asterisk-Users] automon - one touch record

Douglas Garstang dgarstang at oneeighty.com
Mon Jan 16 23:13:52 MST 2006


Jennifer, yes I know.... but call recording is done differently with ACD queues. Do a 'show application queue' on the console and you will see what I mean.

	-----Original Message----- 
	From: Jennifer Hales [mailto:jhales at ains.net.au] 
	Sent: Mon 1/16/2006 10:53 PM 
	To: 'Asterisk Users Mailing List - Non-Commercial Discussion' 
	Cc: 
	Subject: RE: [Asterisk-Users] automon - one touch record
	
	

	Hi Doug,
	
	On touch record and Monitor are two different ways of recording.  This is
	how I have input the 'w' (for one touch) into my dial plan and it works.  So
	if a staff member receiving a call wants to record a conversation they input
	*1 (as per features.conf)and it starts recording.  When they are finished
	they press *1 again and the recording stops.
	
	exten =>_3xxx,2,Dial(SIP/${EXTEN},30,wth). 
	
	Hope this is of some help.
	
	Regards
	Jenn
	
	-----Original Message-----
	From: asterisk-users-bounces at lists.digium.com
	[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Douglas
	Garstang
	Sent: Tuesday, January 17, 2006 11:00 AM
	To: Asterisk Users Mailing List - Non-Commercial Discussion
	Subject: RE: [Asterisk-Users] automon - one touch record
	
	Actually the docs for the Queue application say:
	
	      'w' -- allow the called user to write the conversation to disk via
	Monitor
	      'W' -- allow the calling user to write the conversation to disk via
	Monitor
	
	couldn't get these to work tho. Does this mean I can do one touch recording
	with agents, or does it mean I can use the monitor() command? Very
	confusing...
	
	Doug.
	
	-----Original Message-----
	From: Jennifer Hales [mailto:jhales at ains.net.au]
	Sent: Sunday, January 15, 2006 4:01 PM
	To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
	Subject: RE: [Asterisk-Users] automon - one touch record
	
	
	Hello Kevin,
	
	Thank you for your response.  I commented out DYNAMIC_FEATURES and moved the
	'Ww' option to the Dial() instead of Queue() and now it works.
	
	Regards
	Jenn
	
	-----Original Message-----
	From: asterisk-users-bounces at lists.digium.com
	[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kevin P.
	Fleming
	Sent: Friday, January 13, 2006 3:36 PM
	To: Asterisk Users Mailing List - Non-Commercial Discussion
	Subject: Re: [Asterisk-Users] automon - one touch record
	
	Jennifer Hales wrote:
	
	> I am unable to get automon recording to work; can someone advise me what I
	> am doing wrong?  When I do *1 all I see in the CLI screen is "attempting
	> native bridge of SIP/3006-291b and SIP/3153-6fdd, and there is no call
	> record generated in /var/spool/asterisk/monitor/.
	
	I can't explain why it's not working, but DYNAMIC_FEATURES is not
	necessary if you are providing the 'wW' options to the Queue application
	as you are.
	
	Can you try this with a regular Dial() call instead, to eliminate the
	queue application?
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