[Asterisk-Users] Agents getting logged off agressively

[Bud Bach]

I have a group of agents logged in to a queue that is set for ringall.  The
agents are set to auto logoff if they don't answer in 15 seconds incase they
step away without logging out.  That works fine, however, if they are on a
call and a new call comes in, they are getting logged out too.  The phones
are ATA's connected via SIP.  One thought is that the phones may be allowing
a second call so they really don't look busy and that's why they get logged
out.  Anyway, is there a way to prevent busy agents from getting logged out?

 

-- Bud

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