[Asterisk-Users] Bridging app

[trixter aka Bret McDanel]

On Thu, 2006-01-12 at 13:48 -0600, Schochet, Wes wrote:
> Hi All-
> 
> I am trying to create a post call survey application.  I would like to:
> 
> 1. ask the caller if they want to take a survey after their call completes
> 2. If no, just transfer the call
> 3. if yes, 
> 	4. bridge up another extension 
> 	5. wait for that extension to hang-up
> 	6. have the system (not the user) transfer the call to different
> extension 
> 		that administers an IVR based survey.

There might be a simplier way.  a channel variable that holds the users
response, and a gotoif.  You should be able to pass 'g' to dial which
according to http://www.voip-info.org/wiki-Asterisk+cmd+Dial
g: When the called party hangs up, exit to execute more commands in the
current context.

So the agent just hangs up and the IVR will continue with the caller
into your survey if they so selected, if not it just hangs up.  That
might be the easiest way to do this.

You could even have the agent instructed based on that channel var
(depending on your CRM integration) to tell the caller that they will be
connected to the survey they opted to do so they dont forget and hangup
too.


-- 
Trixter http://www.0xdecafbad.com     Bret McDanel
UK +44 870 340 4605   Germany +49 801 777 555 3402
US +1 360 207 0479 or +1 516 687 5200
FreeWorldDialup: 635378
http://www.sacaug.org/ Sacramento Asterisk Users Group
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