[Asterisk-Users] monitor outgoing calls in queue / campaings

nik600 nik600 at gmail.com
Tue Feb 28 05:47:20 MST 2006


hi

i'm migrating a callcenter to asterisk, inbound calls, queue monitorig
is ok, but how can i monitot outgoing calls?

for example my agent can be associated with more than one campaigns,
so if i monitor his calls in a day, how can i learn about how many
calls has he made for campaings A or campaings B?

i'm thinking to add some extensions, for example:

exten => 99XXXXXX,1;Register in db the call how campaings 99;
exten => 99XXXXXX,2;Dial

exten => 98XXXXXX,1;Register in db the call how campaings 98;
exten => 98XXXXXX,2;Dial


but, maybe there is something that do it automaticly...is it possible?



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