[Asterisk-Users] Polycom 501 ACDlogin

[Anton Krall]

Doug, how would you go about doing that auto login feature on polycoms xml
file?

Or, is there a way to have an agent always be connected to a queue without
having to do agentvcallbacklogin each day? Or havong to dial a user or
password or anything?

Cheers! 

|-----Original Message-----
|From: asterisk-users-bounces at lists.digium.com 
|[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
|Douglas Garstang
|Sent: Thursday, February 23, 2006 9:13 AM
|To: hgaillac-sip at yahoo.fr; Asterisk Users Mailing List - 
|Non-Commercial Discussion
|Subject: RE: [Asterisk-Users] Polycom 501 ACDlogin
|
|You don't need the Polycom ACD support in order to do ACD 
|logins with Polycom phones. Just dial an extension and call 
|AgentCallBackLogin(). You won't get any visual confirmation on 
|the phone however of being logged in, but you will be. If you 
|set the acd-login fields in the phone's xml, the phone will 
|come up and log the agent in automatically. At least that's 
|what I've found.
|
|Doug.
|
|-----Original Message-----
|From: hgaillac-sip at yahoo.fr [mailto:hgaillac-sip at yahoo.fr]
|Sent: Thursday, February 23, 2006 7:18 AM
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: Re: [Asterisk-Users] Polycom 501 ACDlogin
|
|
|Can we patch  the stable release with your SVN branch ?
|
|Regards
|Harry
|--- BJ Weschke <bweschke at gmail.com> a écrit :
|
|> On 2/23/06, jan.sarin at securia.se
|> <jan.sarin at securia.se> wrote:
|> > Thanks!
|> >
|> > Do you have any suggestions on what I might do
|> next. I have the phones, I have asterisk, and I have 
|everything setup. 
|> But i can't get the login to work with the Polycom function. Nothing 
|> happens...and I can't find any readmes' or manuals.
|> >
|> > Regards,
|> > Jan
|> >
|> >
|> > -----Ursprungligt meddelande-----
|> > Från: asterisk-users-bounces at lists.digium.com
|> [mailto:asterisk-users-bounces at lists.digium.com] För BJ Weschke
|> > Skickat: den 23 februari 2006 13:44
|> > Till: Asterisk Users Mailing List - Non-Commercial
|> Discussion
|> > Ämne: Re: [Asterisk-Users] Polycom 501 ACDlogin
|> >
|> > On 2/23/06, jan.sarin at securia.se
|> <jan.sarin at securia.se> wrote:
|> > > Hi,
|> > >
|> > > I have several Polycom 501 connected to
|> asterisk. The phone has an
|> > > ACD-login function that I'd like to use. But I
|> can't find find much
|> > > information about this.
|> > >
|> > > I've read a post on bugs at digium
|> > > (http://bugs.digium.com/view.php?id=6119) about
|> this function but I'm
|> > > not really clear on if this is actually working
|> or not? Has anyone
|> > > actually used the Polycom ACD-login function
|> succesfully with asterisk?
|> > > How did you do it?
|> > >
|> >
|> >  It is indeed functional. It's in production at
|> the present time at one of our call center clients.
|> I believe there is a README in the docs of the branch that outlines 
|> setup of the functionality.
|> >
|> 
|>  Are you using the code of Asterisk provided in the SVN branch for 
|> this feature?
|> 
|> --
|> Bird's The Word Technologies, Inc.
|> http://www.btwtech.com/
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