SV: [Asterisk-Users] Polycom 501 ACDlogin

[jan.sarin at securia.se]

Yes of cource. But that's not what I'm interested in. I want to be able to see on the phone if the agent is logged on or not. Automatic logon is not an option either.

Regards,
Jan


-----Ursprungligt meddelande-----
Från: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] För Douglas Garstang
Skickat: den 23 februari 2006 16:13
Till: hgaillac-sip at yahoo.fr; Asterisk Users Mailing List - Non-Commercial Discussion
Ämne: RE: [Asterisk-Users] Polycom 501 ACDlogin

You don't need the Polycom ACD support in order to do ACD logins with Polycom phones. Just dial an extension and call AgentCallBackLogin(). You won't get any visual confirmation on the phone however of being logged in, but you will be. If you set the acd-login fields in the phone's xml, the phone will come up and log the agent in automatically. At least that's what I've found.

Doug.

-----Original Message-----
From: hgaillac-sip at yahoo.fr [mailto:hgaillac-sip at yahoo.fr]
Sent: Thursday, February 23, 2006 7:18 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Polycom 501 ACDlogin


Can we patch  the stable release with your SVN branch ?

Regards
Harry
--- BJ Weschke <bweschke at gmail.com> a écrit :

> On 2/23/06, jan.sarin at securia.se
> <jan.sarin at securia.se> wrote:
> > Thanks!
> >
> > Do you have any suggestions on what I might do
> next. I have the phones, I have asterisk, and I have everything setup. 
> But i can't get the login to work with the Polycom function. Nothing 
> happens...and I can't find any readmes' or manuals.
> >
> > Regards,
> > Jan
> >
> >
> > -----Ursprungligt meddelande-----
> > Från: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] För BJ Weschke
> > Skickat: den 23 februari 2006 13:44
> > Till: Asterisk Users Mailing List - Non-Commercial
> Discussion
> > Ämne: Re: [Asterisk-Users] Polycom 501 ACDlogin
> >
> > On 2/23/06, jan.sarin at securia.se
> <jan.sarin at securia.se> wrote:
> > > Hi,
> > >
> > > I have several Polycom 501 connected to
> asterisk. The phone has an
> > > ACD-login function that I'd like to use. But I
> can't find find much
> > > information about this.
> > >
> > > I've read a post on bugs at digium
> > > (http://bugs.digium.com/view.php?id=6119) about
> this function but I'm
> > > not really clear on if this is actually working
> or not? Has anyone
> > > actually used the Polycom ACD-login function
> succesfully with asterisk?
> > > How did you do it?
> > >
> >
> >  It is indeed functional. It's in production at
> the present time at one of our call center clients.
> I believe there is a README in the docs of the branch that outlines 
> setup of the functionality.
> >
> 
>  Are you using the code of Asterisk provided in the SVN branch for 
> this feature?
> 
> --
> Bird's The Word Technologies, Inc.
> http://www.btwtech.com/
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