[Asterisk-Users] Re: Call centre - * hang's up

[pdhales at optusnet.com.au]

But using the native transfer on the phone causes the system to think the
agent is still on the call....

Is this still correct? It was last time I tested it, 6 odd months ago.

PaulH

----- Original Message ----- 
From: "Eric "ManxPower" Wieling" <eric at fnords.org>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users at lists.digium.com>
Sent: Tuesday, February 21, 2006 10:44 AM
Subject: Re: [Asterisk-Users] Re: Call centre - * hang's up


> pdhales at optusnet.com.au wrote:
> > ----- Original Message ----- 
> > From: "Tomislav Parčina" <tparcina at lama.hr>
> > To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> > <asterisk-users at lists.digium.com>
> > Sent: Monday, February 20, 2006 10:46 PM
> > Subject: [Asterisk-Users] Re: Call centre - * hang's up
> >
> >
> >> In article <1139962579.20934.21.camel at localhost.localdomain>,
> > pdhales at optusnet.com.au says...
> >>> I think it's a bit of a known fault - the attended transfer function
> >>> does not work from the queue system. It would be nice if it did,
though.
> >> Hi Paul!
> >>
> >> Is there any explanation about this? Is that something that will
change?
> >>
> >
> > It probably should change - somebody different asks the question on the
list
> > here every month or so.
> >
> > Has anyone logged this onto bugs.digium.com???
>
> As I understand it, only DTMF TRANSFER has a problem.  If you use the
> native transfer support of the device you are using it should work just
> fine.  We do it all the time.
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