[Asterisk-Users] attended call transfer

[Phil Blundell]

Probably because this isn't the way that a lot of other PBX systems
work.  It's not always easy to educate users about the difference
between a blind and attended transfer when the systems that they've used
in the past don't make this distinction.

Disconnecting the outside caller certainly doesn't sound like a
desirable response if you hang up the transferring extension while the
transfer destination is ringing.  I would kind of expect it to either
degenerate into a blind transfer or return the call to the transferring
extension; I can't, offhand, think of any likely situation in which I'd
want to summarily hang up on the caller at that point.

p.

On Sun, 2006-02-12 at 10:57 +0200, Rob Lith wrote:
> Why don't you think it is correct behaviour? The purpose of attended
> transfer is that you consult with the party before transferring with
> hooking, otherwise it would be a blind transfer for which there is a
> blind transfer option.
> 
> Rob
> 
> On 2/10/06, Moises Silva <moises.silva at gmail.com> wrote:
>         this is a Normal behaviour, nevertheless i dont think is a
>         correct behaviour. Several weeks ago other user asked the
>         same, i suggested him to open a feature request on
>         bugs.digium.com, check for that
>         
>         regards
>         
>         
>         On 2/9/06, Thomas Artner <artner at gmx.com> wrote:
>                 Hi!
>                 
>                 I am new with asterisk and I have my first problem
>                 with the attended
>                 call transfer feature.
>                 
>                 When a call comes in, i take the call and i would like
>                 to transfer it.
>                 So I press the * button (mapped for the attended
>                 transfer in 
>                 features.conf) and the number for the receiving
>                 extension.
>                 
>                 The receiving extension rings and the call can be
>                 taken there.
>                 So far so good.
>                 
>                 Now to my problem:
>                 If I hook on the handset BEFORE the receiving
>                 extension take the call, 
>                 the caller from outside will be disconnected and the
>                 receiving extension
>                 stops ringing.
>                 Shouldn't the receiving extension keep on ringing
>                 until the call is
>                 taken? Independent of hooking on the handset or not! 
>                 (as it is with the blind transfer feature)
>                 
>                 The incoming line and all of the extensions are POTS,
>                 connected on a
>                 tdm400p card.
>                 
>                 I use asterisk 1.2.4 and zaptel 1.2.3
>                 
>                 Hope someone could help me.
>                 
>                 Thx,
>                 Tom
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