[Asterisk-Users] Queue - check agent

[David Waugh]

Hello,
I might be wrong here, but I thought that in Queues.conf, if you defined a queue with joinempty=no, or joinempty=strict then no calls will be placed in the queue, and asterisk will go onto the next extension in the dial plan.

; This setting controls whether callers can join a queue with no members. There
; are three choices:
;
; yes    - callers can join a queue with no members or only unavailable members
; no     - callers cannot join a queue with no members
; strict - callers cannot join a queue with no members or only unavailable
;          members
;
; joinempty = yes
;
; If you wish to remove callers from the queue when new callers cannot join,
; set this setting to one of the same choices for 'joinempty'
;
; leavewhenempty = yes


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com]On Behalf Of Joel Vandal
Sent: 09 February 2006 12:55
To: Asterisk Users Mailing List - Non-Commercial Discussion; tparcina at lama.hr
Subject: Re: [Asterisk-Users] Queue - check agent


Hi,

>I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's?
>
>What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call.
>  
>

The Queue application sets the QUEUESTATUS channel variable upon 
completion.  The status of the call can be :  TIMEOUT, FULL, JOINEMPTY, 
LEAVEEMPTY, JOINUNAVAIL or LEAVEUNAVAIL.

Here an example....

...
exten           => 3,5,Queue(scopserv-test|tH|||30)
exten           => 3,6,GotoIf($["${QUEUESTATUS}" = "JOINEMPTY"]?1000)
exten           => 3,7,GotoIf($["${QUEUESTATUS}" = "JOINUNAVAIL"]?1000)
exten           => 3,8,GotoIf($["${QUEUESTATUS}" = "FULL"]?1000)
exten           => 3,9,NoOp(Normal Queue exist)
exten           => 3,10,Hangup

exten            => 3,1000,Voicemail(b1000 at scopserv)
            
--
Joel Vandal, CTO
ScopServ Inc.
http://www.scopserv.com/
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