[Asterisk-Users] inform the agent about the queue he is answering

nik600 nik600 at gmail.com
Fri Feb 3 06:07:18 MST 2006


i'm planning to migrate a call center to asterisk, i don't understand
if i can launch a resident application on the agent's client in
relation with the queue the agent's is answering.

For example:

I have
- queue A
- queue B
- queue C

Agent 100 (logged in A.B,C)
Agent 101 (logged in C)

When Agent 100 receives a call from the queue A i'd like to launch his
browser and point it to http://myserver/clientA, when the agent
receives a call from the queue B i'd link to launch his browser and
point it to http://myserver/clientB

Is it possible?
With what soft-phone?



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