[asterisk-users] Agent presence

[Douglas Garstang]

You could put together a web page that talks to the Asterisk Manager. 

> -----Original Message-----
> From: Rob Hillis [mailto:rob at hillis.dyndns.org]
> Sent: Tuesday, December 26, 2006 11:48 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Agent presence
> 
> 
> Hi guys!
> 
> We have a call centre that has been moved across from an old Ericsson 
> MD110 PABX to an Asterisk server with those in the call centre using 
> X-Lite as their softphone.
> 
> I'm trying to get Agent presence configured so that X-Lite gives the 
> operators a visual indicator of their status - logged on, off and on 
> "pause".  I'm using chan_agent for the agents, so agents are 
> logged in 
> and out using AgentCallbackLogin (I know it's deprecated in 1.4, but 
> it's working well for us at the moment) and the agents are put on 
> "pause" using PauseQueueMember and UnpauseQueueMember.
> 
> I've figured out I can show whether an agent is logged in or out by 
> creating a "dummy" extension with a hint as follows:-
> 
> exten => 151,1,Dial(Agent/151)
> exten => 151,hint,Agent/151
> 
> X-Lite quite happily shows the agent as Ready when they're logged in, 
> unavailable when logged out and On the Phone when (funnily enough) 
> they're taking a call.  However, when the agent is on 
> "pause", they are 
> still shown as Ready.  Is this a limitation of chan_agent, 
> Pause/UnpauseQueueMember, Asterisk 1.2's presence support, or 
> is there 
> something else I can do in order to get the agent shown indicated as 
> something other than "Ready" when they're on pause?
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