[asterisk-users] MixMonitor and Queues

[Lenz]

You may want to have a look here: http://astrecipes.net/index.php?n=42
Best regards
l.


On Wed, 13 Dec 2006 16:15:17 +0100, Jay Moore <jaymoore at accu-com.com>  
wrote:

> Greetings, all.
>
> I would like to record calls that are entered into queues and I'm not  
> quite sure how to do it.  Here's how I'm currently set up:
>
> - Call comes in and is placed into Queue #1 (which rings all phones for  
> 15 sec).
> - If call drops out of this queue, it is placed into Queue #2 (which  
> plays MoH until the call is picked up).
>
> I've tinkered with MixMonitor and I have my queues set up, but I'm not  
> sure how to combine the two.  Ideally, I'd like to only record once the  
> call comes out of queue (no point in recording hold music, unless I want  
> to hear people mumble about how lousy a company we are for placing them  
> on hold ;)  )
>
> On a semi-related note, is it possible to determine the extension that  
> pull the call out of queue before the call is bridged?  The reason I ask  
> is that I'd like to put the receiving extension in the name of the file  
> that MixMonitor creates.  If not, no biggie.
>
> Recap:
>
> Two queues.  First rings for 15 seconds then drops into the second.  
> Second plays music on hold till the call is answered.  I want to record  
> the call when it's pulled out of either queue using MixMonitor.  Bonus  
> points if I can determine the answering extension before MixMonitor  
> starts (if possible).
>
> Any help would be greatly appreciated.
>
> Thanks,
> Jay
>

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