[asterisk-users] Attended Transfer

[Eric "ManxPower" Wieling]

Henry.L.Coleman wrote:
> Attended transfer is really four functions
> 1. Put the caller on Hold while you dial another number
> 2. Speak to the dialed number (announce the call)
> 3. Patch the call on hold to the other party using transfer button.
> 4. Disconnect (otherwise this would be a 3 party conference)
> 
> How these functions work depend on what type of device the operator is
> using. SIP phones have this functionality ie a hold button, a transfer
> button and multi-line appearances. If you are using an ATA with an
> ordinary
> phone and standard dial-pad then you may be able to put a call on hold by 
>  using the "*" and transfer by "#". But obviously one is limited to the
> vacant digits on the dial pad (DTMF).

With an ATA you would use FLASH (aka RECALL)