[asterisk-users] AgentCallBackLogin+Queue

[Guido Hecken]

this asks only for a password

exten => 123,1,AgentCallbackLogin(${CALLERIDNUM},${EXTEN})

hope it helps...

Guido 
 
> -----Ursprüngliche Nachricht-----
> Von: Gleidson Antonio Henriques [mailto:gleidson at predialnet.com.br]
> Gesendet: Samstag, 8. April 2006 18:38
> An: Asterisk-Digium
> Betreff: [asterisk-users] AgentCallBackLogin+Queue
> 
> Hi all,
> 
>     I´m begginner with asterisk and i need to setup one Support Call
Center.
> 
>     First of all,
> 
>     I want to authenticate my users in call center with AgentCallBackLogin
> or something similar and the tranfer the Logged Agent to main queue.
>     I play with some setups from www.voip-info.org.
>     But in all of them I have the same problem.
> 
>     Call center user dial 123
>     AgentCallBackLogin prompt for User and Password
>     I enter the same user and password that i have in my agents.conf
>     AgentCallBackLogin prompt for a new extension ----> That´s my
problem...
> 
>     Is there some way to cancel that prompt for a new extension ? I don´t
> wanna give a valid extension to attendant, i only wanna put they on the
main
> queue.
>     I´ll put my configs below just for checking.
>     Any suggestions are pretty welcome.
> 
>     Thanks in Advance,
> 
> Gleidson Antonio Henriques
> 
> 
> --------------------------------- extensions.conf
> 
> [trunk-group1]
> 
> 
> exten => 0400,1,Answer
> exten => 0400,2,Queue(queue-group1|t|||45)
> exten => 0400,3,Hangup
> 
> [nulled]
> 
> exten => 123,1,Answer
> exten => 123,2,AgentCallBackLogin(|, at nulled)
> 
> exten => 205,1,Answer
> exten => 205,2,Wait(2)
> exten => 205,3,Record(asterisk-recording%d:gsm)
> exten => 205,4,Wait(2)
> exten => 205,5,Playback(${RECORDED_FILE})
> exten => 205,6,Wait(2)
> exten => 205,7,Hangup
> 
> -------------------------------------------------------------------------
> 
> ----------------------------------- agents.conf
> 
> agent => 01,123,Name1
> agent => 02,1234,Name2
> 
> -------------------------------------------------------------------------
> 
> ----------------------------------- queues.conf
> 
> persistentmembers = no
> 
> [queue-group1]
> musiconhold = default
> strategy = ringall
> member => Agent/01
> member => Agent/02