[Asterisk-Users] queues that do not play music

[Mike]

It works very well, but has one major flaw: the calls that get to the queue
will be distributed using the queue´s strategy (random for example), but the
calls that goes directly to the extensions before being queued go in a
static order (roundrobin without memory) and so they will overload the first
person.

You may want to use the Random cmd to distribute the calls if the queue is
empty.  http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Random .
Make sure you increase the percentage as you go.

Ex with 10 agents:
First position: 1/10 chances
Second : 1/9
Third : 1/8
And so on until the last agent picks up for sure if nobody else has.

Mike