[Asterisk-Users] Need some help on queues with agents(SIP members) with multiple phones.

Arne Morten Johansen amj at avio.no
Tue Apr 25 23:40:44 MST 2006


Hi.

We have people with two or more sip phones. One wireless and one wired.

So this is the case:
Person A with two phones wants to have a queue for his incoming calls.
So when he answers one of the two phones, the other phone should not
ring. But when he isn't talking in any of the phones, they both should
ring. 

Does that make any sense? 

This what I have for people with only one Sip-phone:

Customer calls in. 
Dials SIP Phone. 
If answered. OK. 
Else If BUSY go to queue.
Else go to voicemail.

How would I manage this for the situation described above? 
Dialplan examples would be appreciated. 

Regards,
Arne Morten Johansen  




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