[Asterisk-Users] queues and the '*' key

[Peter Fern]

From:
http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin


    More info

Unlike with AgentLogin the agent is not permanently off-hook (on-line). 
Instead the agent will be called at the designated extension when a new 
queue caller has been assigned to him. The agent goes off-hook and if 
ackcall is set to yes, must confirm with # that she is ready to take the 
call (it might be smart to include this instruction in the optional 
queue announcement). Press * to hang-up on the caller.


And:
http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue


    Description

Queue(queuename|options|optionalurl|announceoverride|timeout)

The option string may contain zero or more of the following characters:

    * 'H' — allow caller to hang up by hitting *.



Sean Kennedy wrote:

> [root at asterisk asterisk]# asterisk -V
> Asterisk SVN-branch-1.2-r8632M
>
> I was wondering if there was some documentation I was missing on the 
> '*' key and queues. I have my features setup to use *x, where x is a 
> #, but these features don't work for calls coming in from a queue. As 
> soon as the '*' button is hit, the call is disconnected.
>
> I have a vague memory of reading about this somewhere, but searched @ 
> the wiki AND through google aren't turning up anything useful.
>
> Sean
>
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