[Asterisk-Users] SIP transfers of queued calls doesn't make agent available

[Mark Roeten]

Hello,

 

I have the following situation: 

 

-          Someone dials in and enters a queue;

-          Agent 1000 answers the call using a cisco 7912 phone;

-          Agent 1000 transfers the call using # to a external number (e.g.
mobile phone);

-          The caller is now talking directly to the mobile phone, agent
1000 is no longer needed;

 

The problem now is that Agent 1000 remains busy until the transferred call
ends. The situation I want to create is that the agent is available directly
after the transfer. Any thoughts how to solve this problem?

 

Regards,

 

Mark

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