[Asterisk-Users] attended transfer issue

[John Novack]

Michael Collins wrote:

>>A few months ago I needed some help for the following issue:
>>
>>.) a call comes in
>>.) Person A takes the call and does an attended transfer to Person B
>>.) Person A hangs up the phone without waiting for Person B taking the call
>>.) the caller get lost at this point !!
>>
>>At this point the attended transfer should go into a blind transfer.
>>    
>>
>The phone of Person B should still be ringing and the caller shouldnt get lost.
>
>I think this is the most usual behaviour of a call transfer also on the cheapest systems on the market.
>  
>
>
>
>Could you remind us of what kinds of phones you are using, and whether you're using SIP, Zap or something else?
>
>Thanks!
>
>-MC
>
I think the point of this post and other related ones is the fact that 
there are attended and blind transfers, initiated by different actions, 
where phone systems for at least the last 20 years have one action, or 
transfer.
The person initiating the transfer starts the procedure, and if the 
destination extension answers, either through the facilities of 
handsfree intercom or picking up the phone, the initiator and the 
receiver can confer BEFORE the transfer is complete.
If, on the other hand the initiator either chooses to hang up after 
starting the transfer, the transfer is then complete, and the 
destination extension rings until answered or overflows into voice mail.
In NO case should the call get lost. Attended and blind transfer SHOULD 
start with the same action and be considered as ONE function
Irrelevant what phones are being used.

JMO

John Novack