[Asterisk-Users] Re: caller anounce

[Miles Scruggs]

I would also like to know how to do this, it really defeats the whole 
purpose of the list if you reply off list.

Please post that to the list.

Miles

Shaun wrote:
> Sent you a email....
>
> ~Shaun
>
> "Tom Vile" <tvile at baldwintechsolutions.com> wrote in message 
> news:e2a5da790603301839i7ede4aa3l69bb03f7305b6449 at mail.gmail.com...
> I have a script that will do this.  Contact me off list for information.
>
> On 3/30/06, Shaun <mailinglists at unix-scripts.com> wrote:
>   
>> I am attempting to setup a asterisk server to take place of my current
>> service with freedomvoice.
>>
>> With the current system a auto-attendant picks up and they go through all
>> the normal menu stuff, once they select the department they wish to speak 
>> to
>> the attendant asks them to say their name.  Once they do that the system
>> attempts to contact a agent and when that agent picks up the 
>> auto-attendant
>> then tells them they have a call from "plays the response from the user" 
>> and
>> gives the agent a set of options (1 to connect, 2 put on hold, 3 send to
>> voice mail, 4 to disconnect caller).
>>
>> I currently have the queues setup and can get the caller connected to a
>> agent, it's just the middle part that's missing
>>
>> What is the best way to achieve this, can anybody point me in the right
>> direction?  Examples are always helpful!
>>
>> --
>>
>> ~Shaun
>>
>>
>>
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>
>
> --
> Tom Vile
> Baldwin Technology Solutions, Inc
> Consulting - Web Design - VoIP Telephony
> www.baldwintechsolutions.com
> Phone: 518-631-2855 x205
> Fax:     518-631-2856
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