[Asterisk-Users] SUCCESS - 512 Simultaneous Calls with Digital Recording

lenz lenz-ml at oinko.net
Wed Sep 21 23:29:17 MST 2005


Hello Matt,
very interesting setup! are you using asteriak queues for inbound or not  
at all?
Bye
l.

In data Thu, 22 Sep 2005 06:25:44 +0200, Matt Florell <astmattf at gmail.com>  
ha scritto:
> We wrote VICIDIAL(part of the GPL astGUIclient suite
> http://astguiclient.sf.net) for our call center operations. Yes it does  
> use
> a central queue and does not use Asterisk queues or agents. The system is
> based on a MySQL database and meetme rooms for the agents that use a
> web-client app for lead information and call control.
>
> We mostly do outbound and the volume is split across several servers, and
> for inbound we do have forwarding to other servers if the defined  
> capacity
> is exceeded a certain point.
>
> As for our distributed recording approach, it's easy with meetme rooms to
> record a call on one server from another server, you just drop a call  
> into
> the meetme room that is a monitor exten on another server over IAX2,  
> TDMoE
> or a crossover Zap T1 connection.
>
> As for phone calls at one time: for inbound we almost never exceed 50  
> agents
> on a single server with no more than 72 incoming lines live at once. Our
> average is actually much less than that. For outbound we usually have  
> about
> 15-40 agents per server with upto 96 lines dialing out concurrently. At  
> our
> main office location we've had over 100 agents on at one time across 6
> Asterisk servers handling over 350 calls at once with a total of more  
> than
> 550 live channels on our Asterisk servers(includes recording, client and
> trunk channels).
>

-- 
Assum est, versa et manduca.



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