[Asterisk-Users] How to configure two Asterisk servers for one callcenter

[Mohammad Shokuie]

Hi folks,

As a matter of fact we had the same issue but seems there is no way than 
using two * servers and a SER server at the back end and handling everything 
there at SER server. I think its nice to take a look at wiki's site under 
the "Asterisk at large" topic. We just gave up and left our project coz of 
mass work needed.

Regards.
---
M. Shokuie Nia


From:  "Tielin Xu" <TIELXU01 at noa.nintendo.com>
Reply-To:  Asterisk Users Mailing List - Non-Commercial 
Discussion<asterisk-users at lists.digium.com>
To:  <asterisk-users at lists.digium.com>
Subject:  [Asterisk-Users] How to configure two Asterisk servers for one 
callcenter
Date:  Fri, 21 Oct 2005 09:39:49 -0700
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>Hi All:
>
>I have a situation to be resolved.
>Assume that one location call center with 150 agents.
>I have two asterisk servers to serve those 150 sip phones. The servers
>are connected to PSTN as 4 T1/PRI for each.
>I have a few questions,
>Can sip phones login to both servers for the call distribution?
>If yes, saying Asterisk server one sends a call to agent A, when
>another call comes to Asterisk server two, how does server two know
>agent A's status since the call connection information is stored in
>server one? does server one and two sharing the same MySQL database help
>this issue?
>Or I have to build a CTI server to control the call traffic for both
>servers, but it sounds to waste the queue facility on both servers.
>Please someone give me some ideas to resolve this situation.
>
>Thanks in advance.
>
>Tielin Xu
>
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