[Asterisk-Users] Re: [Chan-sccp-users] Need help with hint and callgroup

[Jordan Bean]

I don't think that will fix my problem.  The hints on the individual
user extensions (101, 102, 103 and 104 below) are working just fine.

sccp.conf example of 1 user:

[devices]
type = 7970
description = User1
tzoffset = -6
autologin = 101,401
speeddial = 102,User2,102 at wct-internal
speeddial = 103,User3,103 at wct-internal
speeddial = 104,User4,104 at wct-internal
device => SEP000F90CEF9D3

[lines]
id = 101
pin = 1234
label = User1
description = Line101
context = wct-internal
incominglimit = 2
mailbox = 101 at wct-internal
vmnum = 8501
cid_name = User1
cid_num = 101
line => 101

id = 401
pin = 1234
label = Tech Support
description = Line401
context = webcore-internal
incominglimit = 2         
mailbox = 400 at webcore-internal
vmnum =
cid_name = Tech Support
cid_num = 401          
line => 401

---------------------------------------------
extensions.conf example:

[wct-internal]
exten => 101,hint,SCCP/101
exten => 102,hint,SCCP/102
exten => 103,hint,SCCP/103
exten => 104,hint,SCCP/104
exten => 401,hint,SCCP/101
exten => 402,hint,SCCP/102
exten => 403,hint,SCCP/103
exten => 404,hint,SCCP/104
exten => 400,1,Dial(SCCP/401&SCCP/402&SCCP/403&SCCP/404,20)
exten => 400,2,Voicemail(u400 at -internal)
exten => 400,3,Hangup

When someone dials extension 400, it rings SCCP/401-404, which shows up
as the "Tech Support" line on the phone.  When a user answers that line,
they are answering SCCP/401-404.  I need to get that individual users
line status to change to busy because they are on the phone.

I assume this is not working because extensions 401-404 are never
actually dialed.

Any suggestions?

Jordan Bean
Webcore Technologies, Inc.
toll 800.584.9950
voice 512.320.7071
fax 512.320.7072
 
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of
DRi at b-w-computer.de
Sent: Tuesday, October 11, 2005 2:00 AM
To: chan-sccp-users at berlios.de
Cc: chan-sccp-users at lists.berlios.de; asterisk-users at lists.digium.com;
chan-sccp-users-admin at berlios.de
Subject: [Asterisk-Users] Re: [Chan-sccp-users] Need help with hint and
callgroup

...why don't you put the hints in an own area as like

[watchgroup]
exten => 1,hint,SCCP/101
exten => 2,hint,SCCP/102
exten => 3,hint,SCCP/103
exten => 4,hint,SCCP/104


and then inside sccp.conf:

speeddial = 101,101,1 at watchgroup
speeddial = 102,102,2 at watchgroup
speeddial = 103,103,3 at watchgroup
speeddial = 104,104,4 at watchgroup

as the watchgroup is only used by the hint function it doesn't disturb 
your usual extensions...

best regards

Dirk Rieger

chan-sccp-users-admin at berlios.de wrote on 10.10.2005 23:52:28:

> We have 4 employees and we're running Cisco 7970 phones.  Each phone
has 
a unique SCCP line 
> configured (in the autologin area of the sccp.conf file) for each 
employee.  We have hints set up 
> in the extension.conf file like the following:
> 
> exten => 101,hint,SCCP/101
> exten => 102,hint,SCCP/102
> exten => 103,hint,SCCP/103
> exten => 104,hint,SCCP/104
> 
> We have speeddial= lines set up for all other employees to assign the 
other employees to softkeys.
> All employee lines show up on all phones.
> 
> This works fine.  If employee A is on the phone, all other employees
see 
his line as being in use.
> 
> My problem is when we add an auto attendant to the mix.  We want to
add 
a new line to the phone 
> called "Tech Support" and have that line ring if someone dials
extension 
400.  We have lines 
> SCCP/401-404 (configured in the sccp.conf file on the autologin= line
as 
well) set up to display 
> as the "Tech Support" line on each phone.  We have the following in 
extensions.conf:
> 
> exten => 400,1,Dial(SCCP/401&SCCP/402&SCCP/403&SCCP/404,20)
> exten => 400,2,Voicemail(u400 at -internal)
> exten => 400,3,Hangup
> exten => 400,102,Voicemail(b400 at -internal)
> exten => 400,103,Hangup
> 
> When someone calls extension 400, the "Tech Support" line rings on all

phones.  Great.
> 
> Our problem:
> We want whoever answers the tech support line to show their personal 
line as being in use.
> 
> We have tried adding the following (in addition to the other hints),
but 
it doesn't work:
> 
> exten => 401,hint,SCCP/101
> exten => 402,hint,SCCP/102
> exten => 403,hint,SCCP/103
> exten => 404,hint,SCCP/104
> 
> Theoretically, when a user picks up the "Tech Support" line, it should

use extension 401, 402, 
> 403, or 404 and therefore show busy next to the users primary
extension 
(101, 102, 103 or 104).
> 
> I don't know if this is an issue with Asterisk (i.e. only allowing one

hint per extension) or with
> the chan_sccp driver.
> 
> Has anyone found a way to make this work?
> 
> Jordan Bean
> Webcore Technologies, Inc.
> toll 800.584.9950
> voice 512.320.7071
> fax 512.320.7072
> 
>