[Asterisk-Users] updating display of a hardphone based on agentslogging in

[Mark Elkins]

I'm also using SNOM320/360 phones. Ideally - set up one button to toggle
the Agent Status (in/out == On/Off) ???
Kinda make sense if app_devstate (or similar) made it into mainstrean
Asterisk - so line indication lamps could be used at will.

The SNOM320 is so ideal for Call Centres (the Headset control it gives
one) - I'm surprised that there is not a dedicated "Agent Has Logged-in"
icon... :-)

On Fri, 2005-08-26 at 10:20 +0200, Nils Ohlmeier wrote:
> On the Snom phones you can use a SIP MESSAGE to overwrite the idle screen text 
> with a given text message. Maybe that is helpfull for your scenario.
> 
> Regards
>   Nils Ohlmeier

Nils (or anyone else) - how does one do this from Asterisk?

> >  You've got the Snom 320's, so maybe the most straight forward thing
> > to do would be to use the Hint application with them to light a status
> > LED when an agent is logged in and have it go dark when the agent is
> > logged out.
> > >     We are settng up a fair sized call center on Asterisk, but we are having

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