[Asterisk-Users] Strategy=ringall does not ring all agents.

[Chuck Bunn]

Hi,

I have now tried other strategies including random and round robin. I am 
beginning to think there is some sort of bug with Agent groups? I will 
try assigning members to a queue not by their group but individually.

Thanks

Chuck Bunn wrote:

> Hi,
>
> In the queue.conf I have set the strategy set to ringall but only the 
> lowest
> agent number ever rings??? A show agents at the CLI shows three agents 
> logged
> in yet only the first agent ever rings. I have my agents in a group, 
> group 1.
>
> ****************
> queue.conf
>
> [general]
>
> ;Operator Home
> [extensions-home]
> music=default
> strategy=ringall
> maxlen=0
> context=extensions-home
> member => Agent/@1
>
> ******************
> agents.conf
>
> [agents]
> wrapuptime=0
> musiconhold => default
> updatecdr=yes
>
> ;Operator - Home
> group=1
> agent => 300,300,name1
> agent => 301,301,name2
>
> agent => 310,310,name3
> agent => 311,311,name4
> agent => 312,312,name5
> agent => 313,313,name6
> agent => 314,314,name7
>
> agent => 499,499,name8
>
> ;Operator - Spa
> agent => 500,500,name9
>
> agent => 510,510,name10
> agent => 511,511,name11
> agent => 512,512,name12
>
> ;Operator - Rest
> group=2
> agent => 600,600,name13
>
> ****************************
> extensions.conf
>
> [general]
> #include macros.incl
>
> [incoming-home]
> exten => s,1,Goto(extensions-home,100,1)
> exten => t,1,Goto(extensions-home,100,1)
> exten => i,1,Goto(extensions-home,100,1)
>
> [extensions-home]
> include => parkedcalls
>
> ;Operator queue, Operator Console, and Receptionist Phone
> exten => 100,1,Answer()
> exten => 100,2,Queue(extensions-home|trn|||120)
>
> ;Office Personnel
> exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
>
> ;Spa Personnel
> exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => 590,1,Dial(ZAP/3,20)
>
> ;Voicemail Main
> exten => 800,1,Answer
> exten => 800,2,VoicemailMain
>
> ;Agent Login
> exten => 801,1,AgentCallbackLogin(,, at extensions-home)
>
> ;Voice Conferencing
> exten => _85X,1,Answer
> exten => _85X,2,MeetMe(${EXTEN})
>
> ;exten => i,1,Voicemail(s300)
> ;exten => t,1,Voicemail(s300)
>
> exten => fax,1,Dial(ZAP/4,20)
> exten => fax,2,Congestion
> exten => fax,102,Congestion
>
> [local]
> ignorepat => 9
> exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
> exten => _9NXXXXXX,2,Congestion(5)
> exten => _9NXXXXXX,102,congestion(5)
> exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)
> exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911
> include => extensions-home
>
> [longdistance]
> ignorpat => 9
> exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
> exten => _91NXXNXXXXXX,2,Congestion(5)
> exten => _91NXXNXXXXXX,102,congestion(5)
> include => local
>
>
> [globals]
> OUTBOUNDTRUNK=Zap/G1
>
> PSTN1=Zap/1
> PSTN2=Zap/2
>
> PHONE1=Zap/3
> PHONE2=Zap/4
>
> ************************
> CLI Output
>
> ....
> Starting simple switch on 'Zap/1-1'
>    -- Executing Goto("Zap/1-1", "extensions-home|100|1") in new stack
>    -- Goto (extensions-home,100,1)
>    -- Executing Answer("Zap/1-1", "") in new stack
>    -- Executing Queue("Zap/1-1", "extensions-home|trn|||120") in new 
> stack
>    -- outgoing agentcall, to agent '300', on 
> 'Local/300 at extensions-home-b560 
> <javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,1' 
>
>    -- Called Agent/@1
>    -- Executing Macro("Local/300 at extensions-home-b560 
> <javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2", 
>
> "stdexten|300|SIP/300") in new stack
>    -- Executing Dial("Local/300 at extensions-home-b560 
> <javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2", 
> "SIP/300|20") in new
> stack
>    -- Called 300
>    -- SIP/300-00ed is ringing
>    -- Agent/300 is ringing
>    -- SIP/300-00ed answered Local/300 at extensions-home-b560 
> <javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2 
>
>    -- Agent/300 answered Zap/1-1
> ...
>
> Thanks
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