[Asterisk-Users] How to specify multiple agent groups with a queue?

Chuck Bunn chuck.bunn at networkdoc.com
Thu Nov 17 10:02:11 MST 2005


Hi,

What is the correct syntax for assigning multiple agent groups to a queue?

*****************
Here is my queue.conf

[general]

;Operator Home
[Q100]
music=default
strategy=ringall
maxlen=0
context=home
member => Agent/@1,Agent/@2  <==== IS THIS CORRECT?

;Operator Restaurant
[Q110]
music=default
strategy=ringall
maxlen=0
context=rest
member => Agent/@3

****************
Here is my agents file

[agents]
ackcall=yes
wrapuptime=0
musiconhold = > default
updatecdr=yes

;Operator - Home
group=1
agent => 1300,1300,name1
agent => 1301,1301,name2

agent => 1310,1310,name3
agent => 1311,1311,name4
agent => 1312,1312,name5
agent => 1313,1313,name6
agent => 1314,1314,name7

;Operator - Spa
group=2
agent => 1500,1500,name8

;Operator - Rest
group=3
agent => 1600,1600,name9

Thanks



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