[Asterisk-Users] 2 AgentCallbackLogin Questions

[Rajkumar S]

Hi,

We have a small callcenter with about 5 agents, logging in via SIP 
(SJPhone) using AgentCallbackLogin and incoming calls via Zap. I am 
running Asterisk 1.0.9-BRIstuffed-0.2.0-RC8h (Rapid Distribution)

Some times some agents forget to logout when they go and when the next 
person comes in, he logins with his username, while the old login 
persists. When an incoming call comes in while all agents are busy * 
assumes that the forgotten login is free and tries to send the call 
there. This is wrong behavior. In order to prevent this situation is it 
possible to deny logging in from a SIP device if some one else is also 
logged in ? Possibly telling that Agent no blah blah is logged in already.

Second problem happens when some times the windows machines used by 
agents freezes. Once the machine freezes the agents reboot the machine. 
The problem is if they were on call while the machine froze the Zap 
channel does not gets hanged up and even otherwise the Agent will not be 
able to Log back again. When this happens I soft hangup any Zap or Local 
channel associated with the SIP device, and agents will be able to log 
back again. Is there any way to clear all channels associated with a sip 
channel with out using the soft hangup ? Basically I want agents to call 
a particular number if their machine hangs and that should clear all 
dead channels and agent also should be logged out. The agent can log 
back again after this.

Thanks for reading my rant and any help will be much appreciated.

raj